Last updated: August 3, 2026

Thank you for purchasing artwork from the HSMH Art Store. The store is operated by High Stakes Healing LLC through hsmhfoundation.com.

Because our artwork is printed individually after an order is placed, most products are considered made-to-order. Please carefully review the artwork, dimensions, material, orientation, and product description before completing your purchase.

Made-to-Order Artwork

Our stretched canvases, rolled canvases, paper prints, and other printed artwork are produced specifically for each customer.

For this reason, we generally cannot accept returns or provide refunds for:

• Changing your mind after production begins
• Ordering the wrong size or material
• Selecting the wrong artwork
• Personal preference regarding color, texture, or appearance
• Minor color differences between the image displayed on a screen and the finished printed artwork
• Minor cropping or positioning differences required to fit the selected print dimensions

Nothing in this policy limits any consumer rights that cannot legally be waived.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will attempt to accommodate your request if production has not started. However, once an order has entered production, it cannot normally be changed or canceled because the product is being created specifically for you.

Submitting a cancellation request does not guarantee that the order can be canceled.

Damaged, Defective, or Incorrect Products

We will assist you when an item:

• Arrives damaged
• Has a manufacturing or printing defect
• Is materially different from the product ordered
• Is the wrong artwork, size, or product type because of our error
• Is missing from the shipment

Please contact us within 7 calendar days after delivery.

Your message should include:

• Your full name
• Your order number
• A description of the problem
• Clear photographs of the artwork
• Photographs of the shipping box and packaging
• A photograph of the shipping label, when available

Please keep the product and all original packaging until the claim has been resolved. The printer or shipping carrier may require additional photographs or inspection.

After reviewing the claim, we may provide an appropriate replacement, reprint, repair, store credit, or refund.

Do Not Return Products Without Authorization

Please do not return an item to the printer, manufacturer, shipping address, or any other location without first contacting us.

Unauthorized returns may not be accepted or refunded. If a return is required, we will provide instructions and the correct return address.

Return Shipping

When a return is required because an item is damaged, defective, or incorrect due to our error, we will provide instructions regarding return shipping.

Customers are responsible for return or reshipping expenses resulting from:

• An incorrect or incomplete delivery address supplied by the customer
• Refusal of delivery
• Failure to retrieve a package
• An unauthorized return
• A discretionary return approved as an exception

Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or not delivered because of an error for which we are responsible.

Lost or Missing Packages

If tracking shows that a package is still in transit beyond the expected delivery period, please contact us so that we can investigate with the printer or shipping carrier.

If tracking shows that an order was delivered but you cannot locate it, please:

1. Check the delivery area, mailbox, front desk, parcel locker, or other secure location.
2. Ask household members, neighbors, or building staff whether they accepted it.
3. Contact the shipping carrier using the tracking number.
4. Contact us if the package remains missing.

A package marked as delivered by the carrier is not automatically eligible for a refund. Each claim will be reviewed according to the tracking information and circumstances.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delivery failures caused by an incorrect, incomplete, or outdated address supplied during checkout. If a package is returned to the printer or sender, the customer may be responsible for additional production or shipping expenses before the order can be sent again.

Natural Print and Color Variations

Colors may appear differently depending on screen brightness, monitor calibration, mobile-device settings, lighting, printing material, and production process.

Canvas texture, paper texture, image placement, and minor cropping may also vary slightly. These normal production differences are not considered defects.

Shipping Delays

Production and delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

If we learn that an order cannot be shipped within the stated or legally permitted timeframe, we will contact the customer regarding the delay and available options, which may include accepting a revised shipping date or canceling the unshipped order for a refund. Federal rules generally require online sellers to ship within the promised timeframe, or within 30 days when no timeframe is provided, and to obtain consent for certain delays or provide a refund. 

We are not responsible for reasonable carrier delays caused by weather, transportation interruptions, peak-season volume, natural disasters, or other events outside our control.

Refund Processing

Approved refunds will normally be issued to the original payment method.

After we process a refund, additional time may be required for the customer’s bank or payment provider to post the funds. Processing times vary by financial institution.

Shipping charges will be included only when required by this policy or applicable law.

Sale and Promotional Items

Discounted or promotional items remain covered when they arrive damaged, defective, or incorrect.

However, made-to-order sale items are not returnable solely because the customer changed their mind, selected the wrong size, or no longer wants the product.

Contact Us

To request assistance with an order, contact:

High Stakes Healing LLC
HSMH Art Store
Website: hsmhfoundation.com
Email: [Info@hsmhfoundation.com]

Please include your order number in all messages.